Residence
Heart Of Oak
We provide high-quality supported accommodation at multiple locations, such as Heart of Oak and Berrington Street, offering safety, stability, and personalised support.
Heart Of Oak
The Heart of Oak is a former public house converted into supported accommodation for up to 8 young people aged 16–24.
It sits close to Hereford’s city centre on the corner of the A49 Edgar Street roundabout, just a 5–10 minute walk from shops, services, attractions, and public transport. More information about the area can be found on the All About Hereford page.
Accommodation is fully self-contained across the first and second floors, with each room having its own front door and key-fob access for privacy.
First Floor (For young people needing more support at the start):
Own bedroom
Ensuite with shower
Shared kitchen area
Shared laundry room
Second Floor (For those becoming more independent):
Rooms with private kitchenettes (induction hob, sink, microwave, small fridge freezer)
Access to a larger shared kitchen with an oven and additional fridge freezer space
All rooms come fully furnished with storage, a bed, and a TV, decorated to a high standard to provide a comfortable, personal living environment.
The ground floor is designed for socialising, support sessions, and learning life skills.
It includes:
A converted bar area with café-style seating
Pool table
TV and dining area
A shared kitchen for cooking and making drinks
WiFi access - Futures HFD Guest / Password: futuresWifi1
Private meeting rooms for sessions with support workers and professionals
Staff office
A large secure outdoor patio with seating
Secure outbuilding for storing bikes and personal items
There are two entrances: Front entrance for young people leading directly to their rooms and a Carpark entrance leading into the ground-floor communal space which are both accessed using your key fob.
Security is prioritised with key-fob access throughout the building.
The Heart of Oak has 16 CCTV cameras, located at:
All external entrances
Ground floor shared spaces
Hallways and stairs
The top-floor shared kitchen
The system records audio and video. CCTV is used for the safety of young people and staff. During move-in, you will be shown where all cameras are located. If you’d like details on how CCTV data is stored or used, staff can share the CCTV policy and explain it.
The Heart of Oak is staffed 24/7 by a team of support workers, ensuring someone is always onsite. This means support can be flexible and fit around work, education, and personal commitments, including evenings and weekends.
Support levels are agreed during your Moving In Meeting with staff, your social worker or personal advisor.
Support might be higher at the start and will be reviewed regularly to match your needs.
All staff:
Are DBS checked
Are trained and supervised regularly
Have experience supporting young people
Some have lived experience of care
For urgent help outside of office hours:
You can contact the 24/7 on-call service by phone or text if you're out
Or speak directly to the staff member onsite if you're in the building
More details are on the What to Do If You Need Urgent Help
Berrington Street
Berrington Street is located in the heart of Hereford city centre and provides supported accommodation for care-experienced young people aged 16–24.
Young people usually move here when they are ready to live more independently and require less support.
The accommodation sits above commercial shops, with easy access to transport, services, and city facilities.
Berrington Street contains six one-bedroom flats, all on the first floor.
Three flats are accessed through a shared front door on Berrington Street.
The fourth flat is accessed via a separate door at the rear, through the car park.
You’ll have a key fob to access the building and your own flat. Only you and staff have access.
Inside each flat, everything you need is provided:
Double bedroom
Private bathroom
Fully furnished living space
Kitchen with induction hob, sink/drainer, fridge freezer
Washing machine
Small dining table and chairs
Couch, coffee table
Wall-mounted TV
All flats are decorated and furnished to a high standard, offering a comfortable and independent living environment.
Although the flats are self-contained, Berrington Street offers shared spaces for meeting with support workers and other professionals, including:
Shared kitchen
Shared shower room
Private meeting rooms
A staff office on site during office hours
Flats and shared spaces are located above shops, with secure front and rear access points depending on which flat you live in.
Security is maintained through controlled key-fob access and CCTV monitoring.
Cameras are located:
In the car park
At both external entrances
Inside on the stairs and landing
In one of the meeting rooms
The CCTV system records audio and video and is used for the safety of all young people. During your move-in, staff will show you where cameras are placed.
You can request the CCTV Policy at any time to learn about data storage and usage.
Support at Berrington Street continues in a similar way to The Heart of Oak, with key differences:
Staff are not onsite 24/7 Support is mainly provided during daytime, Monday–Friday
Your support worker will change when you move here
Your support worker will help you prepare for moving on to your own accommodation, reviewing your progress and independence skills regularly.
If you need urgent help outside office hours, you can still contact the 24/7 on-call service by phone or text.
Details are in the What to Do if You Need Urgent Help information page.
With this move, young people are expected to take on more responsibility, including:
Managing time
Attending support sessions
Making safe choices
Maintaining independence skills
Support levels are agreed in your Moving In Meeting and will generally be lower than at The Heart of Oak, reflecting your increased independence.
All staff are DBS-checked, trained, supervised regularly, and experienced in supporting young people, including some with lived experience of care.
Outreach
Our Outreach properties provide the support you need and that next important step to independence, for care leavers aged 16-24. You’ll usually move to an Outreach property from our self-contained flats at Berrington Street, when it’s the right time for you. But some young people move straight from the Heart of Oak, or straight into an Outreach property as their first accommodation with Futures – it all depends on your level of independence skills and how much support you need.
We have Outreach properties in Hereford and Leominster, of different sizes and types of accommodation, including flats, and houses.
All our Outreach properties are fully self-contained, with your own kitchen and bathroom, and your own front door access, although you may have shared external access to the street. Staff are based at Berrington Street and on site during office hours, Monday to Friday, to provide support.
You can use the communal areas and ,meeting rooms at the Heart of Oak or Berrington Street too. You will have your own keys, and only you will have access to your accommodation, or staff, in an emergency.
If you use the communal areas at the Heart of Oak or Berrington Street, there are CCTV cameras there too. Any staff member can show you where they are, if you would like to know.
The CCTV system records images and audio and is there for your safety and the safety of other young people. If you’d like to know more about the CCTV system, how long data is stored for, and when we might need to use it, you can ask to see our CCTV policy and a support worker can talk you through it.
If you have moved from Berrington Street, your support will continue in a similar way, and usually you’ll keep the same keyworker you had before.
If you’ve moved from the Heart of Oak or this is your first time with Futures, we know that living independently can be a big change, and we’re here to support you all the way.Your support will generally be during the day, Monday to Friday.
Your support worker will continue working with you to review how ready you are to move on living completely independently. This doesn’t mean you can’t get help if you need it urgently.If you need urgent support outside of office hours you can contact the 24/7 ‘out of hours’ on-call service by phone or text.